Watch how rapid prototyping and testing with UserTesting contributors helped increase customer renewals by 133%. 

Pitney Bowes has been helping businesses, including 90% of the Fortune 500, meet their mailing and shipping needs for the last 100 years. Its customers can pick from an array of small to enterprise-sized sending devices, renting and leasing them for a set number of years.

Recently, the company saw that client renewals had become sluggish, with the retention rate slowing. The business was looking for a new approach to revitalize its retention rate. They turned to its user experience team and UserTesting to redesign the experience.

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