See how human insight helped Skyscanner adapt to uncertainty in a changing world.

Within 90 days of the onset of the 2020 pandemic, entire industries found themselves in a catastrophic fight for survival, few more so than the travel industry.

Oli Mival PhD., Director of User Research at Skyscanner and Principal Research Fellow at Edinburgh Napier University's Centre for Interaction Design, knew that Skyscanner would need to innovate and adapt like everyone's livelihoods depended on it—because travel had fundamentally changed.

How would Oli and his team help Skyscanner to navigate through this once-in-a-lifetime storm? 

Read now and tell us your thoughts below.